Refunds and cancellation

Last updated 12 October 2026

This covers Nowvibe Plus, the only thing you can pay for in Nowvibe. Each payment is one-time: it adds a month or a year of Plus, and nothing renews automatically, so there's no subscription to cancel.

Full refund within 7 days

Changed your mind? Ask within 7 days of paying and we refund the full amount, no questions asked. The Plus time from that payment is removed when the refund goes through.

After 7 days

Payments older than 7 days aren't refunded, except where the law requires it or the payment was a mistake on our side.

Failed or double payments

If money left your account but the payment failed, or you were charged twice for the same thing, you get it all back, whenever you notice. Failed payments are usually returned automatically within 5–7 working days. If yours isn't, write to us.

How to ask

Email info@getnowvibe.com from the address you sign in with, or include the date and amount of the payment (or PayU's transaction ID) so we can find it.

When the money arrives

We start an approved refund within 2 working days. It goes back the way you paid (the same UPI account, card or bank) and usually arrives within 5–7 working days, depending on your bank.

Delivery

Plus is digital, so nothing is shipped. It starts on your account as soon as PayU confirms the payment, usually within seconds. If it hasn't shown up 30 minutes after you paid, contact us and we'll sort it out or refund you in full.